Order Status
Lab Account #:
Search orders by patient last name, Rx number or Invoice #.
See the status of your order and shipment details below, starting with the most recent order activity. To view additional orders and statuses, click the 'View More Orders’ button.
Rx #
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Invoice #
Enter the complete Invoice #.
Job Status Definitions
| Location | Description |
|---|---|
| Canceled | The order has been canceled. |
| Coating | The order is in the coating center for an anti-reflective, scratch or mirror coating. |
| Contact VSPOne Lab | The order requires additional information before it can be processed. Please contact the lab. |
| Customer Service | The order is routed to customer service to resolve questions about the job and cannot continue production as a result. |
| Estimated Ship Date | The estimated ship date (ESD) based on the components of the lens order, subcontract work and history of timing for similar jobs in that specific lab. |
| Finish | The lenses are being edged and mounted to fit the frame. Final inspection also included. |
| Frame to come/Wait for frame | The job is awaiting the frame to be shipped from the practice to the lab before moving forward in the process. |
| In Process | The order is in the production process. |
| Surface | The lab has started surfacing the order. The first major step in the process. |
| Order entry | The lab has received the order and it is in the queue before production. |
| Preproduction | The job is being prepared for production. |
| Shipping/Shipped | The order is shipping or has shipped. Delivery time to the customer will be based on the accounts shipment method. |
| Stock room | The lab has received the order and is picking the best lens to fulfill this order. |