Order Status
Lab Account #:
Search orders by patient last name, Rx number or Invoice #.
See the status of your order and shipment details below, starting with the most recent order activity. To view additional orders and statuses, click the 'View More Orders’ button. For more information, refer to Order Status How-To Guide
Rx #
Enter the complete Rx #.
Invoice #
Enter the complete Invoice #.
Job Status Definitions
| Location | Description |
|---|---|
| Canceled | The order has been canceled. |
| Coating | The order is in the coating center for an anti-reflective, scratch or mirror coating. |
| Contact VSPOne Lab | The order requires additional information before it can be processed. Please contact the lab. |
| Customer Service | The order is routed to customer service to resolve questions about the job and cannot continue production as a result. |
| Estimated Ship Date | The estimated ship date (ESD) based on the components of the lens order, subcontract work and history of timing for similar jobs in that specific lab. |
| Finish | The lenses are being edged and mounted to fit the frame. Final inspection also included. |
| Frame to come/Wait for frame | The job is awaiting the frame to be shipped from the practice to the lab before moving forward in the process. |
| In Process | The order is in the production process. |
| Surface | The lab has started surfacing the order. The first major step in the process. |
| Order entry | The lab has received the order and it is in the queue before production. |
| Preproduction | The job is being prepared for production. |
| Shipping/Shipped | The order is shipping or has shipped. Delivery time to the customer will be based on the accounts shipment method. |
| Stock room | The lab has received the order and is picking the best lens to fulfill this order. |